Terms of service

OVERVIEW

Welcome to Sierra's, your trusted destination for premium haircare products in Pakistan. By accessing or purchasing from sierrasglam.com, you agree to these Terms of Service.

 

SECTION 1 - PRODUCT INFORMATION & AVAILABILITY

Sierra's offers high-quality hair shampoos, hair conditioners, and scalp serums designed for optimal hair health. All product descriptions, ingredients, and benefits are provided for informational purposes. We reserve the right to modify product availability, pricing, and descriptions without prior notice.

Hair Care Product Guarantee: We ensure all haircare items are genuine, sealed, and stored under proper conditions before shipping from our Lahore facility.

 

SECTION 2 - ORDERING & PAYMENT TERMS

Accepted Payment Methods

  • Cash on Delivery (COD) within Pakistan
  • Online payment via secure payment gateways
  • Bank transfer (where applicable)

Order Confirmation

Your order is confirmed once payment is processed. You'll receive an email confirmation with order details for your shampoo, conditioner, or scalp serum purchase.

 

SECTION 3 - PRICING & PROMOTIONS

All prices are listed in Pakistani Rupees (PKR). Sierra's reserves the right to:

  • Modify haircare product prices at any time
  • Offer limited-time promotions on shampoos, conditioners, and serums
  • Correct pricing errors without liability

Promotional codes cannot be combined unless explicitly stated.

 

SECTION 4 - SHIPPING & DELIVERY POLICY

Shipping Location: We currently ship premium haircare products throughout Pakistan, with dispatch from Lahore.

Delivery Timeline:

  • Lahore: 1-3 business days
  • Major cities: 3-5 business days
  • Remote areas: 5-7 business days

Shipping Costs: Calculated at checkout based on location and order value. Free shipping may apply on orders above a specified amount.

Risk of Loss: All haircare items purchased from Sierra's are shipped under Sierra's risk until delivered to your specified address.

 

SECTION 5 - RETURN & EXCHANGE POLICY

Eligible Returns

We accept returns on unopened, unused haircare products within 7 days of delivery if:

  • Product is damaged during shipping
  • Wrong item was delivered
  • Product has manufacturing defects

Non-Returnable Items

  • Opened or used shampoos, conditioners, or scalp serums (due to hygiene regulations)
  • Products without original packaging or seals

To initiate a return: Contact us at [your email] with your order number and photo evidence within 7 days.

 

SECTION 6 - REFUND POLICY

Approved returns will be refunded via:

  • Original payment method (for online payments)
  • Bank transfer (for COD orders, minus courier charges)

Refund Processing Time: 7-14 business days after receiving returned haircare products.

 

SECTION 7 - PRODUCT USAGE & LIABILITY

While Sierra's haircare products—including our shampoos, conditioners, and scalp serums—are formulated for hair wellness, individual results may vary.

Patch Test Recommended: We advise conducting a patch test before full application, especially for sensitive scalps.

Liability Disclaimer: Sierra's is not liable for allergic reactions, improper usage, or results differing from expectations. Consult a dermatologist if irritation occurs.

 

SECTION 8 - INTELLECTUAL PROPERTY RIGHTS

All content on sierrasglam.com, including product images, descriptions, logos, and branding materials related to our hair care line, are the exclusive property of Sierra's. Unauthorized use, reproduction, or distribution is strictly prohibited.

 

SECTION 9 - USER CONDUCT

When using our website, you agree to:

  • Provide accurate billing and shipping information
  • Not engage in fraudulent activities or false chargebacks
  • Not misuse promotional codes or exploit system vulnerabilities

Sierra's reserves the right to cancel orders or ban users violating these terms.

 

SECTION 10 - PRIVACY & DATA PROTECTION

Your personal information is handled according to our [Privacy Policy]. We collect data necessary for processing haircare product orders and improving customer experience. Sierra's complies with applicable data protection laws in Pakistan.

 

SECTION 11 - LIMITATION OF LIABILITY

Sierra's liability is limited to the purchase price of the haircare product in question. We are not responsible for:

  • Indirect, incidental, or consequential damages
  • Delays caused by courier services or force majeure events
  • Misuse of products or failure to follow usage instructions

 

SECTION 12 - GOVERNING LAW & JURISDICTION

These Terms of Service are governed by the laws of Pakistan. Any disputes arising from purchases on sierrasglam.com shall be subject to the exclusive jurisdiction of courts in Lahore, Punjab, Pakistan.

 

Section 13 - Changes to Terms

You may review the most up-to-date version of our Terms of Service at any time on this page.

Sierra’s reserves the right to modify, update, or replace any part of these Terms of Service at its sole discretion by publishing changes on our website. We encourage you to review this page periodically to stay informed.

Continued use of or access to our website and services after any updates are posted will be considered your acceptance of those changes.


SECTION 14 - CONTACT INFORMATION

For questions about our haircare products, shipping, returns, or these Terms of Service, please contact:

Telephone: +92 331 0222415

WhatsApp: +92 331 0222415

Email: info@sierrasglam.com

Head Office: Lahore, Punjab, Pakistan